Frequently Asked Questions

• What does TriVial BioWorks offer?

  • We provide high-quality research peptides and wellness blends for individuals 21 and older, along with a simple, supportive experience to help you explore the options that fit your goals.

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• Are your products for human consumption?

  • All products sold by TriVial BioWorks are for research purposes only and are not for human consumption. They are intended for adults 21+. 

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• Do you ship within the United States?

  • Yes, we offer fast, reliable domestic shipping across the United States. Most orders ship within 1–2 business days.

 

• How long does shipping take?

  • Shipping time varies by location, but most customers receive their package within 2–5 business days after it leaves our facility. 

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• Do you ship internationally?

  • At this time, we do not ship internationally. 

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• What payment methods do you accept?

  • We accept major cards and secure payment options shown at checkout. 

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• Why doesn’t TriVial BioWorks list medical claims?

  • To maintain integrity, transparency, and compliance, we do not make medical or therapeutic claims. Our peptides are strictly for research use. 

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• What is your return or refund policy?

  • For safety reasons, research products cannot be returned or refunded once shipped. If there is an issue with your order, contact us directly and we’ll make it right. 

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• How do I get help choosing the right product?

  • You can reach out through our Discord community or contact us directly. We’re always here to guide you with clear, simple information so you feel confident in your research. 

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• Do you offer sales or promotions?

  • Yes! We run daily promotions, flash sales, and Discord-exclusive deals. Join our community to stay updated. 

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• How do I join your Discord?

  • A join link is available on our website. Once inside, you’ll find updates, menus, community support, and VIP perks.

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• What should I do if my order is incorrect or damaged?

  • If your order is incorrect, please contact us at info@trivialbioworks.com so we can promptly get this corrected.  For parcels damaged in shipping, please keep in mind that after we ship your products this is out of our control and we will have to file a claim with UPS.  Please contact us at info@trivialbioworks.com with you order number.  Please allow 5-10 business days for this process to complete.